Effective Date: 1st January, 2026.
Panbrooks Credit Union ("we," "our," or "us") is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our websites, or interact with us.
We may collect the following types of information:
Full name
Date of birth
Address
Email address
Phone number
Government-issued ID (e.g., passport, national ID)
Employment and income information
Social Security Number or Tax Identification Number (where applicable)
Bank account details
Transaction history
Credit history
Account balances
Loan and deposit details
IP address
Browser type
Device identifiers
Usage data and cookies when using our website or mobile app
We use your information to:
Provide, operate, and maintain our financial services
Verify your identity and protect against fraud
Process transactions and manage accounts
Send notifications, statements, and updates
Comply with legal and regulatory requirements
Improve user experience and service quality
We may share your information with third parties in the following situations:
With service providers who help us operate our business (e.g., IT support, payment processors)
With regulatory bodies or law enforcement agencies to comply with legal obligations
With affiliated financial institutions to provide joint services (where applicable)
With your consent, or as otherwise permitted or required by law
We do not sell your personal information to third parties.
We implement a variety of security measures to protect your personal information, including:
Encryption
Secure servers
Multi-factor authentication
Access controls and staff training
Despite our efforts, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal requirements)
Object to or restrict certain processing activities
Withdraw your consent at any time
To exercise your rights, please contact us using the details below.
We use cookies and similar technologies to improve your experience on our website. You can control or disable cookies through your browser settings.
As a global organization, your information may be transferred to and processed in countries outside your own. We take steps to ensure appropriate safeguards are in place to protect your data.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Panbrooks Credit Union
122, 4th Ave, New York,
NY 10016, USA.
Email: info@panbrooks.com
Phone: +1 80 PANBROOKS
Website: https://panbrooks.com/